Service Orientation - What is Service Orientation
Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....
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Start at the top and work clockwise
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frankquattromani
Jun 7, 20214 min read
Service Orientation - The Ten Principals of Servant Leadership
Robert K. Greenleaf coined the term “servant leadership” in an essay he first published in 1970, saying: “The servant-leader is servant...
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frankquattromani
Jun 7, 20212 min read
Service Orientation - The Customer Service Oriented Professional
How many times have you found yourself applying to job listings and come across “customer service-oriented” in the requirements? This can...
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frankquattromani
May 31, 20212 min read
Situational & Organizational Awareness
Reading social and political currents in family and social gatherings, in business, school, the community, their neighborhood, and the...
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frankquattromani
May 31, 20214 min read
Situational & Organisational Awareness - How to improve
Situational awareness at work is a crucial part of health and safety. It should form part of your risk management framework. But how many...
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frankquattromani
May 31, 20213 min read
Situational & Organisational Awareness - Why is this important
The following example comes from Jeff Espenship a USAF fighter pilot. On 27th August 2006, Comair flight 5191 took off from the wrong...
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frankquattromani
May 31, 20211 min read
Situational & Organisational Awareness - What is Situational Awareness
What is situational awareness? Situational awareness is being aware of what is happening around you in terms of where you are, where you...
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frankquattromani
May 31, 20213 min read
Situational & Oranisational Awareness - Interviewing For Team Awareness
If you lead a team (whether at work, in the community, or within your own family), you can enhance the emotional intelligence of the team...
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frankquattromani
May 31, 20213 min read
Situational & Organisational Awareness - A Sixth Sense for Reading Your Company
Savvy leaders are excellent at identifying relationships and networks, writes emotional intelligence expert Dan Goleman. Emotional...
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frankquattromani
May 24, 20212 min read
Empathy
Sensing others’ feelings and perspectives, and taking an active interest in their concerns; the ability to put yourself in another's...
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frankquattromani
May 24, 20218 min read
Empathy - 6 Habits of Highly Empathetic People
If you think you’re hearing the word “empathy” everywhere, you’re right. It’s now on the lips of scientists and business leaders,...
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frankquattromani
May 24, 20215 min read
Empathy - Developing your Empathy
Empathy is the ability to relate to others' emotions, thoughts and experiences. Often confused with sympathy (when we feel sorry or pity...
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frankquattromani
May 24, 20212 min read
Empathy - Increasing your skills of Empathy
There are four levels of communication: superficial, fact, thought, and feeling. With some people, you never get past the first two...
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frankquattromani
May 24, 20213 min read
Empathy - How to listen and coach empathy
The ability to empathize is dependent first on our abilities to feel and identify our own feelings and emotions. If we are to coach our...
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frankquattromani
May 17, 20215 min read
Social Awareness - Developing Social Awareness
If you are looking to better connect with others, and share more meaningful, genuine interactions, perhaps you want to increase your...
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frankquattromani
May 17, 20214 min read
Social Awareness - Road to Social Awareness
If you wish to understand emotional intelligence, then social awareness is a major part of this broad concept. While the term gives...
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frankquattromani
May 17, 20215 min read
Social Awareness -Tactics to develop leadership
You’ve probably heard about the importance of emotional intelligence (EQ). But, are you developing the skills that are essential for...
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frankquattromani
May 17, 20212 min read
Social Awareness - 8 Steps To Improve Your Social Awareness
Being socially aware means that you understand how you react to different social situations, and effectively modify your interactions...
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frankquattromani
May 17, 20212 min read
Social Awareness - What are the types of Social Awareness
What are the types of social awareness? Social-emotional learning theory is underpinned by the work of Daniel Goleman, who builds the...
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frankquattromani
May 10, 20212 min read
Intentionality
Thinking and acting “on purpose” and deliberately; knowing what it takes to control your own outcomes, your own destiny People with this...
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Emotional Intelligence Competencies
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