Service Orientation - A Critical Emotional Intelligence Competency for Leadership and People Management
In the realm of leadership and people management, emotional intelligence (EQ) is increasingly acknowledged as a crucial factor for...
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frankquattromani
Jul 83 min read
Service Orientation - A Vital Emotional Intelligence Competency in the Workplace
In the modern workplace, emotional intelligence (EI) is increasingly recognized as a critical factor in personal and organizational...
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frankquattromani
Jul 73 min read
Service Orientation - The Power of Service Orientation: Building Strong Relationships through Emotional Intelligence
In the realm of emotional intelligence, service orientation stands out as a key competency that can significantly impact personal and...
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frankquattromani
May 15, 20232 min read
Service orientation - Leading small teams with Service Orientation
As a leader, one of the most important competencies you can possess is emotional intelligence. Emotional intelligence, or EQ, refers to...
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frankquattromani
May 15, 20232 min read
Service Orientation - Leading Change with Service Orientation
Emotional intelligence is a crucial component of effective leadership, particularly when leading a change within an organization. One of...
3 views0 comments
frankquattromani
May 15, 20232 min read
Service Orientation - How Service Orientation and Relationship Management work together
Emotional intelligence is an important factor in building and maintaining successful relationships, and the competency of service...
25 views0 comments
frankquattromani
May 1, 20235 min read
Empathy - A skill we need to lead
Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the...
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frankquattromani
May 16, 20223 min read
Service Orientation: Shifting your focus in your organisation
Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...
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frankquattromani
May 16, 20224 min read
Service Orientation: What does it mean
Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...
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frankquattromani
Jun 7, 20211 min read
Service Orientation
Service Orientation Anticipating, recognizing, and meeting others’ needs People with this competence: Understand others' needs; Monitor...
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frankquattromani
Jun 7, 20215 min read
Service Orientation - Quick Guide to Service Orientation Development
"I don't know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have...
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frankquattromani
Jun 7, 20212 min read
Service Orientation - What is Service Orientation
Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....
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frankquattromani
Jun 7, 20214 min read
Service Orientation - The Ten Principals of Servant Leadership
Robert K. Greenleaf coined the term “servant leadership” in an essay he first published in 1970, saying: “The servant-leader is servant...
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frankquattromani
Jun 7, 20212 min read
Service Orientation - The Customer Service Oriented Professional
How many times have you found yourself applying to job listings and come across “customer service-oriented” in the requirements? This can...
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