In the realm of leadership and people management, emotional intelligence (EQ) is increasingly acknowledged as a crucial factor for...

In the modern workplace, emotional intelligence (EI) is increasingly recognized as a critical factor in personal and organizational...

In the realm of emotional intelligence, service orientation stands out as a key competency that can significantly impact personal and...

As a leader, one of the most important competencies you can possess is emotional intelligence. Emotional intelligence, or EQ, refers to...

Emotional intelligence is a crucial component of effective leadership, particularly when leading a change within an organization. One of...

Emotional intelligence is an important factor in building and maintaining successful relationships, and the competency of service...

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the...

Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...

Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...

Service Orientation Anticipating, recognizing, and meeting others’ needs People with this competence: Understand others' needs; Monitor...

"I don't know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have...

Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....

Robert K. Greenleaf coined the term “servant leadership” in an essay he first published in 1970, saying: “The servant-leader is servant...

How many times have you found yourself applying to job listings and come across “customer service-oriented” in the requirements? This can...