Conflict Management - How to deal with tricky people in the workplace
“Choose a job you love, and you will never have to work a day in your life.” (Confucius) Yes Confucius, but you can’t always choose the...
top of page
Seeking feedback effectively
Start at the top and work clockwise
Seeking feedback effectively
Start at the top and work clockwise
Self Development
People Management
People Management
Financial Intelligence
Search
frankquattromani
May 15, 20232 min read
Service Orientation - How Service Orientation and Relationship Management work together
Emotional intelligence is an important factor in building and maintaining successful relationships, and the competency of service...
25 views0 comments
frankquattromani
May 1, 20232 min read
Empathy - 3 Tips to Practice Empathy in the Workplace
What are practical tips that managers can apply to practice empathy at work? 1. Stay uncertain and curious. As we go through life, we’re...
2 views0 comments
frankquattromani
May 1, 20235 min read
Empathy - A skill we need to lead
Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the...
2 views0 comments
frankquattromani
May 1, 20234 min read
Empathy - Is Empathy Is The Most Important Leadership Skill
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach...
3 views0 comments
frankquattromani
Oct 31, 20222 min read
Grief - 7 Stages of Grief
Grief is a complex and necessary emotion which needs to be processed and undertaken. There are 7 stages of of Grief where we explore to...
4 views0 comments
frankquattromani
Oct 31, 20221 min read
Grief - How to Help Someone Who Is Grieving
It can be difficult to know what to say or do when someone has experienced loss. We do our best to offer comfort, but sometimes our best...
6 views0 comments
frankquattromani
Jun 27, 20224 min read
Inspirational Leadership - You Don't Need to be Loud to Lead
If asked to describe the archetypal leader, most of us would probably reach for characteristics like ‘outgoing’, ‘bold’, ‘assertive’ or...
10 views0 comments
frankquattromani
Jun 6, 20222 min read
Interpersonal Effectiveness - Skills explained
Interpersonal skills involve the ability to communicate and build relationships with others. Often called “people skills,” they tend to...
4 views0 comments
frankquattromani
Jun 6, 20223 min read
Interpersonal Effectiveness - What range and how to develop an interpersonal competency
There are certain technical skills and competencies you need to secure a job and do it well. Additionally, you’ll probably want to hold...
4 views0 comments
frankquattromani
Jun 6, 20224 min read
Interpersonal Effectiveness - Skills that employers value
What are interpersonal skills, and why are they important in the workplace? Interpersonal skills, also known as people skills, soft...
17 views0 comments
frankquattromani
May 16, 20223 min read
Service Orientation: Shifting your focus in your organisation
Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...
16 views0 comments
frankquattromani
May 16, 20224 min read
Service Orientation: What does it mean
Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...
64 views0 comments
frankquattromani
May 2, 20222 min read
Empathy - Global Forgiveness Day
Global Forgiveness Day is a refreshing reminder of the benefits that letting go of anger and resentment can have not just for the other...
27 views0 comments
frankquattromani
May 2, 20221 min read
Empathy - What is Empathy?
The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense...
25 views0 comments
frankquattromani
May 2, 20224 min read
Empathy - Exercise to building Empathy
SET UP You first ask what the definition of empathy is. They will come up with it. Next you say, “Imagine that you are all supervisors of...
17 views0 comments
frankquattromani
Apr 26, 20222 min read
Social Awareness - Be part of your community
Social Awareness is the ability to take the perspective of and empathize with others from diverse backgrounds and cultures, to understand...
26 views0 comments
frankquattromani
Apr 26, 20223 min read
Social Awareness - Picking up on social cues
Social cues are the ways in which we communicate without using words. These cues involve aspects such as facial expressions, how we move...
32 views0 comments
frankquattromani
Apr 26, 20223 min read
Social Awareness - Practicing empathy through body language
Emotional intelligence, as defined by social scientist and researcher, Daniel Goleman, is the ability to recognize, understand, and...
21 views0 comments
frankquattromani
Jan 3, 20223 min read
Covid - The emotional impact of going back to work
The emotional impact of going back to work When your organization or team returns to work after a long absence, the process has to be...
28 views0 comments
Emotional Intelligence Competencies
Social Intelligence
Competencies
bottom of page