Skillful influencing is more than just effective communication. You can communicate clearly and often and still not achieve your desired...

Persuasion is a vital skill when it comes to selling products, services and even selling your ideas to others or encouraging behaviour...

When it comes to negotiation, many people assume that it is about getting your own way at all costs or ‘beating’ the other side in order...

Being attuned to others, demonstrating compassion and sensitivity, putting others at ease, and having the ability to relate well and...

Interpersonal skills are the skills required to effectively communicate, interact, and work with individuals and groups. Those with good...

People with good interpersonal skills are easier to be around. They seem to connect with others effortlessly and say the right things at...

Interpersonal skills form an integral part of your professional toolbox. From collaborating on a project with a colleague to liaising...

Interpersonal communication is the process of sharing ideas and emotions verbally and nonverbally with another person. It allows us to...

Listening deeply and openly and sending clear, credible and convincing messages People with this competence: Are effective in...

Verbal comprehension and reasoning are two cognitive abilities that are often tested by organisations as part of their recruitment...

Good communication goes beyond simply conveying information. It's about connecting and engaging with others in order to influence what...

Once Upon A Time: The Subtle Power Of Business Storytelling The inside story The difference between business stories and conventional...

Business relationships can be complex. Leaders and managers are regularly confronted by the need to end working relationships with...

No one wants to think they're difficult to get along with at work; however, building effective working relationships can sometimes be a...

These top tips will help you to manage and develop your working relationships effectively. Connect with others Establish yourself as a...

Rapport is about understanding other people and showing a genuine interest in them. When we have rapport, communication becomes easier...

Sow before you reap. Developing a network takes time. It involves building up a base of contacts and building productive, long-term,...

Service Orientation Anticipating, recognizing, and meeting others’ needs People with this competence: Understand others' needs; Monitor...

"I don't know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have...

Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....