Relationship Management is defined as “using your awareness of your own emotions and those of others to manage interactions successfully”.

 

Personal Competence

Adeptness at inducing desirable responses in others

• Communication: Listening attentively and fostering open dialogue

• Interpersonal effectiveness: Possessing diplomacy, tact and interpersonal skills, and knowing how to use them to ease transactions and relationships with others; the ability to relate well and build rapport with all people

• Powerful influencing skills: Wielding effective tactics for persuasion

• Conflict management: Negotiating and resolving disagreements

• Inspirational leadership: Motivating, guiding and mobilizing individuals and groups; articulating a clear, compelling and motivating vision for the future

• Catalyzing change: Initiating, managing and leading change

• Building bonds: Nurturing and maintaining relationships, cultivating a wide network; connecting with others on a deeper rather than superficial level.

• Teamwork & collaboration: Working with others toward shared goals. Creating group synergy in pursuit of collective goals.

• Coaching & mentoring others: Identifying others' development needs and bolstering their abilities

• Building trust: Being trustworthy and ethical when working and relating to others; ability to establish a bond of trust with others.