Relationship Management includes the identification, analysis, and management of relationships with people inside and outside of your team as well as their development through feedback and coaching. It also incorporates your ability to communicate, persuade, and lead others, whilst being direct and honest without alienating people.
This is the aspect of your EQ that enables you to succeed in inspiring other people and helping them to reach their full potential. It is also vital in negotiating successfully, resolving conflicts, and working with others toward a shared goal. Your success in this final area is directly correlated to your success in the other three areas because management is all about getting work done through other people, some of whom you have no direct authority over.
This Assessing Relationship Management Checklist provides you with a quick and easy way to assess the relationship management aspect of emotional intelligence.
According to Goleman, the competencies associated with relationship management are:
Influence - your ability to build a consensus and win people's support by being able to focus on what is important to others.
Leadership - be the person that others choose to follow.
Developing Others - by recognizing others' strengths and offering challenges to develop them.
Communication - plan your communications to ensure the right emotional tone is used.
Change Catalyst - be willing to question established ideals and initiate new ideas, recognizing when change is needed.
Conflict Management - realizing when a situation is heading towards conflict and taking quick and decisive action to resolve it.
Building Bonds - by cultivating an extensive network of colleagues, acquaintances, and friends that has mutual benefit.
Teamwork and Collaboration - defining your success criteria in such a way that everyone can make their own unique and valued contribution.
Combining emotional intelligence with communication skills like making and presenting your case means that you will be able to persuade people to your point of view without manipulating them or simply telling them what to do. It also helps others accept a productive, goal-based action approach to tasks.
Key Points
Relationship Management includes the identification, analysis, and management of relationships with people inside and outside of your team.
It is the aspect of your EQ that enables you to succeed in inspiring other people and helping them to reach their full potential.
The competencies associated with relationship management include: influence, leadership, communication, conflict management, teamwork, and collaboration.
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