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Relationship Management - Effective Relationship Management

These top tips will help you to manage and develop your working relationships effectively.

Connect with others

  • Establish yourself as a valued team member by taking shared responsibility for the department’s success, as well as your own.

  • When working with another department, familiarise yourself with its working culture and adapt your approach where necessary.

Trust your instincts

  • Be aware of your instincts and share them with your colleagues when approaching tasks or challenges.

  • Encourage your colleagues to share their instincts with you and the rest of the team.

Communicate

  • Share your views honestly and openly, but maintain your professionalism at all times.

  • Don’t be afraid to say ‘no’ to requests if your time and resources are limited. Instead, let the other person know what, if anything, you can do to help.

  • Deliver feedback constructively, providing examples when appropriate.

  • Be upfront with the bad news as well as the good.

Keep your promises

  • Deliver on all your promises, however small.

  • Only make promises you know you can keep.

  • Complete tasks at the first opportunity and provide regular updates.



Be supportive

  • Treat one another as equals.

  • Approach working relationships with an enthusiastic and positive attitude.

  • Be willing to deal with setbacks in the relationship and move forward.

Be a partner

  • Be willing to share your expertise with others.

  • Take the time to establish what you expect from one another in the relationship.

  • Develop a climate of confidentiality, respect and empathy in the relationship.

Relate to others

  • Spend time getting to know your colleagues and clients both inside and outside the workplace.

  • Find out what drives them to achieve their goals and objectives.

  • Build rapport by establishing areas of mutual interest.

  • Have fun!

Invest time and effort

  • Continuously develop your working relationships.

  • Treat every connection as an investment. If you do this, every working relationship has the potential to help you achieve your objectives.

Reference: Developed from The Learning Sanctuary’s ‘Relationship Management Essential Principles’. www.thelearningsanctuary.co.uk

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