Credibility and professionalism are closely connected to your reputation and the way others see you. Here, we provide you with a quick overview of the various traits and behaviours that make up a credible and professional worker.
Definitions
Credible: [adjective] easy to believe; inspiring trust and confidence; the ability to be convincing.
Professional: [adjective] showing a high degree of skill or competence.
Why credibility is important
Credibility lies at the centre of any successful working relationship. Others are more likely to want to work with you, and/or for you, if they think that you are capable, reliable and trustworthy.
If your actions appear to be inconsistent with things you’ve said, then credibility can be lost. However, it can be strengthened when there is confidence in your personal values and skills, and you act in a manner consistent with these values.
Credibility in action
A credible and professional person:
is concerned about their reputation. They understand the importance of being reliable, honest, trustworthy and organised.
makes good decisions that take into consideration all relevant factors. They make choices and judgements based on what will work for a team, project or organisation as a whole - not just for them as an individual.
shoulders responsibility, and supports the team they are working with. They understand the importance of being responsible for their own actions.
is an effective worker who works hard to achieve objectives. They are aware of the goals expected of them and put plans in place to meet these.
A person who lacks credibility:
is unprepared, late, or satisfied with substandard work.
spreads gossip and prefers to apportion blame than take responsibility.
doesn't consider the implications of their decisions or consult others before making them.
behaves inconsistently and is, therefore, difficult to work with.
How do I become more credible and professional?
Credibility is an earned distinction. It takes time to develop, but these tips should get you started.
Treat people the way you like to be treated.
Be honest, reliable and responsible.
Tell people what they need to know, when they need to know it.
Think things through before you commit to anything.
Take the time to prepare properly, and keep up to date with information relevant to your position.
Maintain confidentiality, and don’t discuss a sensitive matter with people it doesn’t concern.
Make decisions objectively. Avoid making rash choices without knowing the full facts.
Roll up your sleeves and work hard when you’re operating as part of a team.
Promote a culture of trust in your working environment, and let people know they can depend on you for help and advice when they need it.
Be knowledgeable. Do your research and share it with others when it’s appropriate, or when you think it will add value.
The benefits of being credible and professional
A credible, professional person will most likely have:
a good reputation. You’ll be thought of as an achiever, who meets objectives and produces high-quality work.
interesting work. Because you’ll have a reputation of getting things done well, you’ll likely be given tasks that are varied, challenging and will help with your professional development.
personal job satisfaction. You’ll know you’ve done the best job you could, which is a great motivator for future success.
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