From The Speed of Trust by Stephen M.R. Covey
What separates the great leaders from the good ones? What makes a manager a manager of choice by his reports, peers and boss? While there are many elements to these questions, there is one common thread throughout -- that of being a leader who can be trusted.
A High Trust Leader is personally trustworthy, has the ability to create trust with others interpersonally, and then is able to extend that trust organizationally. High Trust Leaders understand the importance and impact of trust in their personal and professional success, as well as for their organizations.
In his book The Speed of Trust, Stephen M. R. Covey identifies 13 key behaviors that all high trust leaders have in common. These 13 actions can be learned and applied by any individual at any level within any organization. The net result will be success in generating trust in order to achieve better results.
High Trust Leaders:
Talk straight and keep their word
Deliver results
Make and keep commitments
Listen and understand first
Demonstrate concern, respect and caring
Create transparency through being open and authentic
Make it right when they’re wrong
Demonstrate loyalty to the absent
Continuously improve (and seek out feedback)
Tackle issues head-on, even the “undiscussables”
Clarify and renegotiate expectations
Create and expect accountability
Extend trust to others
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