Being trustworthy and ethical when working and relating to others; ability to establish a bond of trust with others
People with this competence:
Share information, including about themselves (appropriate self-disclosure);
Are willing to be influenced; are able to change their minds as a result of talking with others;
Treat people fairly, consistently and with respect;
Genuinely care about others;
Maintain high standards of personal integrity;
Behave in accordance with their expressed beliefs, values and commitments; and
Deliver on their promises and commitments.
People lacking this competency:
Are unable to establish open, candid, trusting relationships;
Have developed a reputation for lacking integrity;
Make promises they are not able or do not intend to keep;
Behave erratically and treat people poorly; and
Undermine others for their own gain.
Development tips:
It takes a long time to build trust, and only an instant to destroy it.
All of the following development tips must be practiced on a regular, consistent basis if you wish to build trust:
Build personal relationships with others through listening carefully to what’s on their minds and in their hearts.
Always deliver on your commitments, if you say you will make a meeting or do something, don’t make a habit of canceling and follow through on what you say you will do.
Be accessible; your co-workers will find it hard to trust you just because you have a title Never knowingly mislead or lie.
Consciously articulate and demonstrate your leadership values, principles and ethic in the actions you take and the decisions you make.
Admit your mistakes or your part in them.
Protect the interests of those who are not present and those with less power than you.
Quotes:
“You must trust and believe in people, or life becomes impossible.” - Anton Chekhov
“The chief lesson I have learned in a long life is that the only way to make a man trustworthy is to trust him; and the surest way to make him untrustworthy is to distrust him and show your distrust.” - Henry L. Stimson
Great resource:
Building Trust: In Business, Politics, Relationships, and Life, by Robert C. Solomon and Fernando Flores
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