- keeping disruptive emotions and impulses in check
People with this competence:
Manage their impulsive feelings and distressing emotions well;
Stay composed, positive, and unflappable even in trying moments;
Restrain negative reactions;
Think clearly and stay focused under pressure;
Maintain their stamina and performance in emotionally-charged situations;
Choose not to escalate a problem when attacked, provoked, or aggressively confronted by another; and
When faced with hostility or opposition, remain “cool under pressure”.
People lacking this competency;
React impulsively;
Get involved in inappropriate situations because they can’t resist the temptation;
Respond to problems in a non-constructive way;
Are quick to anger;
Tend to be defensive; and
May become angry, depressed or agitated when faced with conflicts and stress on the job (may even think of quitting).
Development tips
Self awareness is the first step;
Make a list of things that cause you to “lose it” – your triggers or “hot buttons”;
Write out a strategy to deal with each of these issues the next time they arise;
Remember, in the moment, to choose a more constructive response when issues come up in the future;
Watch your self talk – tell yourself what it looks like to stay composed, stay focused & think clearly under pressure.
“Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.” – Aristotle “
He who blows his top loses all his thinking matter” - Chinese proverb “As human beings, our greatness lies not so much in being able to remake the world... as in being able to remake ourselves.” - Mahatma Gandhi
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