Personal Competence
These competencies determine how we manage ourselves

• Self-Awareness - Knowing one's internal states, preferences, resources, and intuitions

  • Emotional self-awareness: Recognizing one's emotions and their effects

  • Accurate self-assessment: Knowing one's strengths and limits

  • Personal power: A strong sense of one's self-worth and capabilities; self confidence

• Self-Management - Managing ones' internal states, impulses, and resources

  • Behavioral self-control: Keeping disruptive emotions in check; impulse control

  • Integrity: Maintaining high standards of honesty and ethics at all times

  • Innovation & creativity: Actively pursuing new approaches and ideas

  • Initiative & bias for action: Readiness to act on opportunities

  • Achievement drive: Striving to meet a standard of excellence

  • Realistic optimism: Expecting success; seeing setbacks as manageable; persisting in achieving

  • goals despite obstacles and setbacks.

  • Resilience: Perseverance and diligence in the face of setbacks

  • Stress management: Working calmly under stress and pressure

  • Personal agility: Readily, willingly, rapidly and effectively anticipating and adapting to change

  • Intentionality: Thinking and acting “on purpose” and deliberately.

 

Social Competence
These competencies determine how we handle relationships

• Social Awareness – Other Awareness - Awareness of others feelings, needs, and concerns

  • Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns

  • Situational awareness: Reading a group's emotional currents and power relationships; being able to “size up” a situation and plan an appropriate response

  • Service orientation: Anticipating, recognizing, and meeting customers' needs

• Social Skills – Relationship Management - Adeptness at inducing desirable responses in others

  • Communication: Listening attentively and fostering open dialogue

  • Interpersonal effectiveness: Possessing diplomacy, tact and interpersonal skills, and knowing how to use them to ease transactions and relationships with others; the ability to relate well and build rapport with all people

  • Powerful influencing skills: Wielding effective tactics for persuasion

  • Conflict management: Negotiating and resolving disagreements

  • Inspirational leadership: Motivating, guiding and mobilizing individuals and groups; articulating a clear, compelling and motivating vision for the future

  • Catalyzing change: Initiating, managing and leading change

  • Building bonds: Nurturing and maintaining relationships, cultivating a wide network; connecting with others on a deeper rather than superficial level.

  • Teamwork & collaboration: Working with others toward shared goals. Creating group synergy in pursuit of collective goals.

  • Coaching & mentoring others: Identifying others' development needs and bolstering their abilities

  • Building trust: Being trustworthy and ethical when working and relating to others; ability to establish a bond of trust with others.